Shipping & Returns
🚛 Shipping Policy
Processing Time
All orders are processed within 2–3 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email once your order has been shipped.
Shipping Rates & Delivery Times
United States
Standard Shipping (5–7 business days): $4.99
Free Standard Shipping on orders over $49
Europe
Standard Shipping (7–12 business days): $9.99
Free Standard Shipping on orders over $79
Rest of the World
Standard Shipping (10–20 business days): $14.99
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. Please allow 24–48 hours for the tracking information to update.
Customs & Import Taxes
Buyers are responsible for any customs and import taxes that may apply. Stryō is not responsible for delays due to customs.
🚚 Returns Policy
30-Day Money Back Guarantee
We want you to love your Stryō experience. If you are not completely satisfied with your purchase, we offer a 30-day money back guarantee from the date of delivery.
How to Return
To initiate a return, please contact us at support@stryo.store with your order number and reason for return. We will provide you with return instructions within 2 business days.
Conditions
- Items must be unused and in their original packaging
- Returns must be initiated within 30 days of delivery
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at support@stryo.store with a photo of the damage. We will send a replacement at no extra cost.